Shipping Policy

Company: Alexander Fonov
Address: 875 W Lanark Dr, Wasilla, AK, 99654, USA
Email: [email protected]
Phone: +1 (812) 608-4532
Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST (UTC-5)

Shipping Partners & Order Processing

At Tanakore, we partner with trusted carriers including USPS, DHL, EMS, and local postal services to deliver your orders safely and efficiently.

Orders are processed only after payment confirmation. We work during business days — Monday through Friday, Eastern Standard Time (UTC-5) — excluding U.S. federal holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Day

Cut-off Time for Same-Day Processing

Orders received before 5:00 PM (GMT-05:00) Eastern Standard Time on business days are processed the same day. Any orders placed after 5:00 PM EST or on weekends/holidays will be processed the next business day.

Estimated Delivery Time & Fees

Delivery times vary depending on your location and the shipping method selected. Please note all times are estimates — once your package is in transit, external delays are beyond our control.

Total Delivery Time = Handling Time + Transit Time

Tracking Your Order

Once shipped, you will receive a tracking number via email to monitor your package. If you don’t see the tracking info in your inbox, please check your spam or junk folder.

Please allow 3-7 business days for carriers to scan your package into their system. Tracking may not be available immediately after shipment.

If your order surpasses the estimated delivery window, contact us at [email protected] for assistance.

Special Notes

• Customized or personalized orders require extra time for design and preparation, depending on complexity.
• We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, international locations, or APO/FPO addresses.

Address Accuracy & Responsibility

Please ensure your shipping address is complete and correct at checkout:

• Incorrect or incomplete addresses may cause delays as we contact you for updates.
• We are not responsible for lost or returned packages due to wrong addresses.
• Returned packages will be sent to our partners’ warehouses and ultimately disposed of.
• Reshipping fees apply for returned orders.
• We cannot be held liable if you request the carrier to redirect or forward your package after dispatch.

Customer Support

Your satisfaction is our priority. If you have any questions or concerns about your order or delivery, please reach out anytime during our support hours:

Email: [email protected]
Phone: +1 (812) 608-4532
Hours: Monday–Friday, 9:00 AM – 6:30 PM EST (UTC-5)

Thank you for choosing Tanakore. We’re committed to delivering your orders promptly and securely.