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Return to shopLast updated: May 29, 2025
1. Who We Are
Company Name: Alexander Fonov
Address: 875 W Lanark Dr, Wasilla, AK 99654, USA
Email: [email protected]
Phone: +1 (812) 608-4532
Support Hours: Monday – Friday, 9 :00 AM – 6 :30 PM EST (UTC-5)
2. Order Checks, Exchanges & Cancellations
| Action | Your Window | Cost to You | How to Do It |
|---|---|---|---|
| Review before paying | — | — | Verify size, design, quantity at checkout. |
| Exchange via new order | Any time | Standard pricing | Cancel first (see below) and place a corrected order. |
| Free cancellation | Within 24 hours of purchase | $0 | Email [email protected] with subject “Cancel #<order number>”. |
| After 24 hours | Production begins → order locks | — | Item becomes made-to-order and cannot be canceled or altered. |
3. Return & Refund Eligibility
You may request a return or refund up to 180 days after the delivery date if:
- Item arrives damaged or broken.
- Received design, size, or material differs from the order.
- Wrong item shipped.
- Product deviates significantly from the description.
Not eligible:
- Worn, washed, altered goods.
- Damage caused by misuse or unauthorised repair.
- Missing original tags/packaging.
- Minor, easily repairable loose threads.
4. How to File a Claim
- Prepare documentation
- Order number & name on order
- Shipping label / receipt
- Photos or video of the defect
- Copies of relevant emails/chats
- Email us
Send everything to [email protected]. We reply within 2–3 business days with a return authorisation and warehouse address. - Ship it back
- Use any trackable service.
- Return shipping is the customer’s responsibility (exceptions: manufacturing defects or shipping damage; we issue a prepaid label).
- Email the tracking number to us.
- Inspection & decision
- We confirm receipt by email.
- Approval or denial issued within two business days of arrival.
5. Refund Details
- Method: Original payment method.
- Processing time: Initiated within 2 business days after approval.
- Bank timeline: 10–15 days varies by institution.
- Scope: Product price plus the original outbound shipping fee (if we were at fault).
6. Key Reminders
- Policy clock starts the day the carrier marks the package delivered.
- Return window closes 180 days later—no exceptions after that date.
- We are not liable for loss or damage during your return shipment; please insure/track your parcel.
- For faster help, always contact Support before sending anything.
Need Assistance?
Our Customer Care team answers Monday–Friday, 9 :00 AM–6 :30 PM EST.
📞 +1 (812) 608-4532 ✉️ [email protected] 🌐 Contact Us
Thank you for shopping at Tanakore—your satisfaction drives everything we do.