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You may check out all the available products and buy some in the shop
Return to shopLast updated: May 29 2025
🛍️ Shopping Information
| Question | Answer |
|---|---|
| How do I find a product? | Use the Search bar at the top of any page, or browse by category from the main menu. |
| Can I save items to a wishlist? | Yes. Click “Add to Wishlist” on the product page; view everything later under My Account › Wishlist. |
| How do I know if an item is in stock? | The product page shows live inventory: • Add to Cart = in stock. • Out of Stock = join the wait-list to get an email the moment it returns. |
| Can I check out as a guest? | Absolutely. Guest checkout needs only shipping + payment info. Creating an account lets you track orders, save addresses, and snag member-only deals. |
💳 Payment Information
| Question | Answer |
|---|---|
| What payment methods do you accept? | Visa, Mastercard, American Express, Discover, PayPal, and major debit cards. |
| Is my payment data secure? | Yes. Tanakore uses 256-bit SSL encryption and is PCI-DSS compliant, so your card details stay protected. |
| Can I use a coupon code? | Sure thing—drop it into the “Coupon / Gift Card” box at checkout and hit Apply. |
| What if my payment fails? | An on-screen error and an email will tell you. Double-check the card info or pick another method, then retry. Still stuck? Email or call Support and we’ll troubleshoot together. |
🚚 Shipping & Delivery
| Question | Answer |
|---|---|
| When will my order ship? | Orders placed before 5 PM EST on a business day start processing the same day; after that, they roll to the next business day. |
| What are your shipping options and speeds? | • Standard: 1–7 business-day handling + 7–20 business-day transit (flat $4.99). • Fast: 1–2 business-day handling + 10–15 business-day transit ($14.99). |
| Where do you ship? | Anywhere in the contiguous United States. We currently don’t ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations. |
| How do I track my package? | As soon as it leaves our warehouse you’ll get a tracking link by email. It can take 3–7 days for the carrier to scan the parcel. |
🔄 Order Changes & Cancellations
| Question | Answer |
|---|---|
| Can I cancel or edit my order? | Yes—free for the first 24 hours after purchase. Email [email protected] or call us with the subject “Change/Cancel Order #12345.” |
| What happens after 24 hours? | Your items enter production and can’t be changed or cancelled. You may still return them after delivery (see below). |
| Tip: address accuracy | We print labels exactly as you enter them. Incorrect addresses may lead to disposal and re-ship fees, so please double-check before completing checkout. |
📦 Returns & Exchanges
| Question | Answer |
|---|---|
| What is your return window? | 180 days from the carrier-marked delivery date for most non-sale items that are new, unworn, unwashed, and tagged. |
| How do I start a return? | 1️⃣ Email [email protected] (or use Contact Us). 2️⃣ We’ll reply within 2–3 business days with an RMA number, instructions, and the return address. 3️⃣ Ship the item and email us the tracking number. |
| Who pays the return shipping? | Return cost: $0.00 for items that are defective, damaged in transit, or we shipped incorrectly. For all other reasons (e.g., changed mind, wrong size), you cover the postage. |
| Can I exchange instead of refund? | One free size or color exchange per order. Tell Support the new variant; we’ll send it once the original item is on its way back. |
💰 Refunds
| Question | Answer |
|---|---|
| When will I see my money back? | Within 2 business days of our warehouse confirming receipt. Your bank may take 10–15 days to post the credit. |
| Do you refund the original shipping fee? | Yes—if the return is due to our error (damaged, defective, wrong item). |
| Haven’t seen the refund yet? | First check with your bank/credit-card issuer. Still no luck? Call or email us and we’ll investigate. |
🙋 Still Need Help?
Tanakore Customer Care
📧 [email protected]
📞 +1 (812) 608-4532
🏢 1130 Scenic Loop Way apt 7207, Knoxville, TN 37932, USA
🕘 Monday-Friday, 9 AM – 6 :30 PM EST
We’re always happy to assist!